Returning an item
If for any reason you are unhappy with your purchase you can return it to us in its original condition within SEVEN days of the date you received the item and we will issue a FULL REFUND for the price you paid for the item (original delivery and return delivery costs, wherever made by MULTIPACK MACHINERY COMPANY, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within FIFTEEN days of our receiving your return. If you require an exchange, please place a new order online.
For both business and individual customers, please email email@example.com to obtain a return number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-
Please enclose a note stating your shipment number and the reason for your return.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within SEVEN days of our receiving your return. Multipack Machinery Company will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Extended Delivery Times
In the unlikely event that we do not have an item in stock and we have confirmed an estimated delivery time you have the right to cancel the order in part or in whole. A refund in the same form of payment originally used for the purchase will be made within SEVEN days.